Customer Satisfaction is of utmost importance at Infinite Vaper. If you are dissatisfied with merchandise purchased through Infinite Vaper for any reason or your product stops working within 30 days from date of purchase we will exchange your product ( ONLY Battery Or Charger).
For sanitary reasons, and the overall safety of our Customers, we cannot accept exchange of used/opened packs of Cartomizers/Clearomizers. Therefore, our Exchange Policy EXCLUDES any and all cartridges or e liquids. At your option, you may receive an exchange, excluding shipping cost, or a replacement item if available. The process is very simple and straightforward:
1. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your exchange and loss of any exchange or replacement item.
2. Include a copy of the original Packing List in the package, and indicate what needs to be replaced or exchanged for, to be sent to you. Please also include the email that you signed up with on www.infinitevaper.com
1412 Princess Street
3. Ship the item (at your expense and your choice of carrier) to the address with which you were provided on the original Packing List that was sent with your item.
4. If you are to receive an exchange, it will be issued by INFINITE VAPER when the returned item has been received in satisfactory condition. Exchange will be processed within 10 business days of receiving the items.
5. We do not REFUND we will only exchange. Please email us if you have any questions or concerns at: firstname.lastname@example.org